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  1. All booking requests will be answered with a formal quotation within 4-hours (07:00-19:00), if any details are unknown please enter TBC in that section.

  2. If multiple dates and/or times are required please submit a new request for each one.

  3. Should you need assistance or a course is not listed, please email






1. Booking a course

Bookings may be made by email or completing this course booking form. Telephone bookings should be confirmed in writing by also completing and return a booking form as above.


2. Payment Terms

As per agreed contract level.


3. Payment by Invoice

As per agreed contract level, confirmation of the booking will also require the request to be raised on COUPA.


4. Transfers of dates

Should circumstances mean that you need to transfer course dates the following charges will apply, dependent on the notice given:

• First transfer, made more than four weeks prior to the course start date - no charge

• Two to four weeks notice given - 25% of the course fee

• Less than two weeks notice given - 50% of the course fee


5. Cancellations

Should circumstances mean that you have to cancel your course and are unable to transfer to another date at the time of cancellation, the following charges will apply:

• More than four weeks prior to the course start date - no charge

• Two to four weeks prior to the course - 50% of the course fee

• Less than two weeks prior to the course - full fee


6. Warranties

Train Direct warrants that:

Courses supplied will be conducted in a professional manner in accordance with generally recognised practices and standards and it will provide appropriately qualified and experienced instructor(s) to deliver courses using suitable course materials.


7. Certification

Certificates are provided for successful completion of training/assessment as appropriate.


8. Obligations of the Customer

You should ensure that every effort is made to guarantee that courses can take place at the agreed location, date and time and that the facilities are acceptable for training to commence. You should ensure that all delegates meet the prerequisites required for the arranged training.

In the event that our instructor is unable to carry out the training, in the instructors opinion, due to a failings of the above obligations the full course fee will remain payable and no refund will be provided.


9. Unforeseen Circumstances

On very rare occasions, unforeseen circumstances may require us to cancel a course. In such circumstances you will be given as much notice as possible and either a free transfer to another course date or a full refund of fees paid.


10. Sub-contracting

Train Direct may assign or sub-contract the whole or any part of the Contract to any person, firm or company.


11. VAT

All course fees are subject to the current rate of VAT (valid exemptions only).


12. Copyright and Intellectual Property Rights

Copyright and all intellectual property rights for all Course Materials shall remain the property of Train Direct. The Customer agrees not to reproduce, sell, hire, photograph or copy Course Materials (in whole or in part) and not to use such materials except Train Direct.


13. Distance Selling Regulations 2000

We abide by the applicable elements of the Distance Selling Regulations 2000.


14. Course fees and Terms & Conditions

Train Direct reserves the right to change course fees, terms and conditions at any time giving a minimum of 30-days notice, we will still honour all existing bookings.

Thank you for your request, someone will get back to you with 4-hours.

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