All booking requests will be answered within 2-hours (07:00-19:00), if any details are unknown please enter TBC in that section, please note a request does not guarantee instructor availability.
Thank you for your request, someone will get back to you with 4-hours.
1. Booking a course
Bookings may be made by email or completing this course booking form. Telephone bookings should be confirmed in writing by also completing and return a booking form as above.
Train Direct’s acceptance of your booking brings into existence a legally binding contract between us on these terms and conditions. Any term sought to be imposed by you in any purchase order or correspondence will not form part of the contract.
2. Payment Terms
As per agreed contract level.
3. Payment by Invoice
Our standard credit terms are payment in advance to confirm a booking.
4. Transfers of dates
Should circumstances mean that you need to transfer course dates the following charges will apply, dependent on the notice given:
• First transfer, made more than four weeks prior to the course start date - no charge
• Two to four weeks notice given - 25% of the course fee
• Less than two weeks notice given - 50% of the course fee
Should circumstances mean that you have to cancel your course and are unable to transfer to another date at the time of cancellation, the following charges will apply:
• More than four weeks prior to the course start date - no charge
• Two to four weeks prior to the course - 50% of the course fee
• Less than two weeks prior to the course - full fee
Train Direct warrants that:
Courses supplied will be conducted in a professional manner in accordance with generally recognised practices and standards and it will provide appropriately qualified and experienced instructor(s) to deliver courses using suitable course materials.
Certificates are provided for successful completion of training/assessment as appropriate and are supplied only following full settlement of course fees.
8. Obligations of the Customer
You should ensure that every effort is made to guarantee that courses can take place at the agreed location, date and time and that the facilities are acceptable for training to commence. You should ensure that all delegates meet the prerequisites required for the arranged training.
In the event that our instructor is unable to carry out the training, in the instructors opinion, due to a failings of the above obligations the full course fee will remain payable and no refund will be provided.
9. Unforeseen Circumstances
On very rare occasions, unforeseen circumstances may require us to cancel a course. In such circumstances you will be given as much notice as possible and either a free transfer to another course date or a full refund of fees paid.
Train Direct may assign or sub-contract the whole or any part of the Contract to any person, firm or company.
All course fees are subject to the current rate of VAT (valid exemptions only).
12. Copyright and Intellectual Property Rights
Copyright and all intellectual property rights for all Course Materials shall remain the property of Train Direct. The Customer agrees not to reproduce, sell, hire, photograph or copy Course Materials (in whole or in part) and not to use such materials except Train Direct.
13. Distance Selling Regulations 2000
We abide by the applicable elements of the Distance Selling Regulations 2000.
14. Course fees and Terms & Conditions
Train Direct reserves the right to change course fees, terms and conditions at any time.