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Terms & Conditions - onsite

Detailed below are the onsite training terms and conditions of sale.


To secure your booking and avoid disappointment please follow our terms below:


1. Booking a course

Bookings may be made by telephone, email or posting a completed course booking form. Telephone bookings should be confirmed in writing by also completing and return a booking form or accepting a written quotation.

Train Direct’s acceptance of your booking brings into existence a legally binding contract between us on these terms and conditions. Any term sought to be imposed by you in any purchase order or correspondence will not form part of the contract.


2. Payment Terms

Our standard payment terms require either full payment or a 20% deposit of the total price taken at the time of booking to secure your course unless otherwise agreed. The remaining balance will become due no later than 28 days prior to the commencement of your course.

Where bookings are made within 28 days of the first day of your course full payment will be required at the time of booking.

Payment can be made by credit/debit card, Direct Debit, cheque or BACS.


3. Transfers of Dates

Should circumstances mean that you need to transfer course dates the following charges will apply, dependent on the notice given:

• First transfer, made more than four weeks prior to the course start date - no charge

• Two to four weeks notice given - 25% of the course fee

• Less than two weeks notice given - 50% of the course fee

All transfers must be within a period of six months.


4. Cancellations

Should circumstances mean that you have to cancel your course and are unable to transfer to another date at the

time of cancellation, the following charges will apply:

• More than four weeks prior to the course start date - 25% of the course fee

• Two to four weeks prior to the course - 50% of the course fee

• Less than two weeks prior to the course - full fee

Cancellation must be made in writing by post, fax or email and received by the due date.


5. Warranties

Train Direct warrants that:

Courses supplied will be conducted in a professional manner in accordance with generally recognised practices and standards and it will provide appropriately qualified and experienced instructor(s) to deliver courses using suitable course materials.


6. Certification

Certificates are provided for successful completion of training/assessment as appropriate and are supplied only following full settlement of course fees.

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